FAQ - Help center

About us

Flypay is an online recharge service. We provide the best online mobile recharge. It is easy, fast and secure.
Our recharge or payment service is now provided by Flypay.

Contact by email

Email us on support@flypay.co We will reply within one hour; when busy hours it may take longer.

Frequently asked questions

If recharge is not done, but you got a confirmation, please turn your phone off and then back on. If your mobile number is still not recharged email us at support@flypay.co or go to our contact page. We will respond to it as soon as possible.

We will not charge you for a failed transaction.
There may be an authorization request that appears on your bank statement, however this will not be completed and the money remains in your account.
Your bank should remove the authorization immediately. Some banks take 4-8 working days. Please contact your bank to get more information about releasing pre-authorizations.

Unfortunately we cannot refund any transaction if you entered the wrong number as all sales/payments are final. When a sale has been successful the credit can be used immediately. We are unable to refund or remove credit sent to a wrong number. Please always check the number you are sending to.

The most common issue is that your bank is not honoring us the payment. In this case, please contact your bank to confirm transactions are going through or use another credit card.
We also allow only one recharge per phone, sometimes your phone has already been recharged.

Yes, we do charge a fee, and you will see the fee amount on the order summary before payment is submitted.